Shipping Policy
When Will My Order Ship?
Because we produce customized products according to your demand, it takes 3–5 business days to process and produce your order before shipment. Once completed, your order will be delivered by a trusted courier service.
📦 Shipping Information
You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Methods & Rates:
Standard Shipping (5–10 Business Days) – $8.99
A balanced option for cost and speed.
Express Shipping (3–5 Business Days) – $12.98
Fastest delivery for urgent orders.
⚠️ Important:
Please make sure your shipping address is accurate and complete. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the reshipping cost.
How Much Is Shipping?
Standard Shipping Fee:
Starts at $8.99 USD
Free Shipping Policy:
We offer free standard shipping for orders over $40 USD.
How Can I Track My Order?
Once your order is dispatched, you will receive a confirmation email with your tracking number.
Please make sure to enter your email address correctly at checkout.
You can track your shipment at:
🔗 www.17track.net
Customs and Import Charges
Customs duties or import taxes may be charged once the package arrives in your country, and these fees are the responsibility of the recipient.
Our product prices do not include customs fees or import taxes.
As customs policies vary by country, we are unable to estimate these charges in advance.
If your order is returned to us due to unpaid customs fees, you will receive a refund excluding the original shipping cost.
If you have any questions, please contact us at:
📧 Email: support@kumqua.com